2 minCustomer ServiceLess staff? Don't sacrifice service!Rushed reopenings, emboldened patrons, and industry-wide staffing shortages have left hospitality operators reeling during this initial...
3 minCustomer ServiceAmericans are Booking Flights, but are Destinations Ready?As airline travel begins to rumble towards a rebound, and as more travelers ditch cabin fever for cabin seats, a hopeful, profitable...
2 minCustomer ServiceEfficiency is the key to Guest Engagement.We've known for a long time that emerging forms of customer social engagement and feedback can positively impact service, but when...