Less staff? Don't sacrifice service!
Rushed reopenings, emboldened patrons, and industry-wide staffing shortages have left hospitality operators reeling during this initial...
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Americans are Booking Flights, but are Destinations Ready?
As airline travel begins to rumble towards a rebound, and as more travelers ditch cabin fever for cabin seats, a hopeful, profitable...
Efficiency is the key to Guest Engagement.
We've known for a long time that emerging forms of customer social engagement and feedback can positively impact service, but when...
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